Your Questions About Terms and Access
Account access and eligibility depend on local law in your region. We require you to be of legal age where you live, provide a valid email address, and complete identity verification. Players in supported Indonesia areas can register, deposit via DANA, OVO, GoPay or QRIS, and play within minutes of verification.
Your account remains active as long as you comply with our terms. We may send you a reminder email after a period of inactivity, but your account is not automatically closed. You can log in anytime to check your balance or resume play. If you want to close your account permanently, contact support.
Yes. Log in to your account and go to Settings > Account Data, or email our support team with your account email address and request. We'll compile your transaction history, personal details and gameplay logs and send them to you within 5 business days.
We retain withdrawal records, deposit history and transaction details for the life of your account plus 3–5 years after closure for regulatory compliance and fraud prevention. You can view your transaction history in your account at any time.
You can request permanent account closure by contacting support through live chat, email or in-account messages. We'll verify your identity, process any outstanding balances, and close your account within 3–5 business days. Your data will be retained according to our retention policy.
No. We don't store full payment details. Instead, we use tokenised references that allow you to deposit and withdraw securely without exposing your account numbers. Your actual payment information stays with DANA, OVO, GoPay or QRIS.
Contact our support team immediately via live chat or email. We'll secure your account, review recent activity and help you recover access if needed. Change your password as soon as you regain access and enable any available account protection features.
